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Up.time Integration

Up.time is an enterprise IT Systems Management, Server Monitoring and Capacity Planning Software. OpsGenie is an alert and notification management solution that is highly complementary to Up.time.

What does OpsGenie have to offer for Up.time users?

Stay connected when you're mobile

Using OpsGenie, Up.time users can receive notifications for critical alerts via SMS, phone calls, and iPhone & Android push notifications, and can respond to the alerts directly from their mobile devices using OpsGenie apps. And since OpsGenie is a cloud based service accessible from anywhere, users don't have to have access to the corporate network (which is often) to be able to work with Up.time alerts.

Consolidated alert & notification management

Up.time users can leverage OpsGenie to aggregate and manage alerts not only from Up.time but also from other sources. OpsGenie enables users to maintain their own notifications information and preferences, eliminating the burden to keep this information current and accurate in multiple disparate tools.

Alert life cycle management

For Up.time users, OpsGenie integration provides full alert life cycle management capabilities. Using OpsGenie, users can not only receive notifications for critical problems detected by Up.time, but also acknowledge alerts, take or assign ownership of the alerts, comment on them, etc. rapidly no matter when and where they may receive the alerts. OpsGenie keeps track of all alert activity seamlessly: when the alert was created, who was notified when and how, whether and when recipients have seen the alert, acknowledged it, who executed which action, etc. OpsGenie can also automatically close alerts when host/service comes back up.

Alerts that empower

A short text message (SMS) typically used to notify users often fails to convey sufficient information to enable the recipients to assess the problem and determine the right course of action. OpsGenie alerts are not limited to couple hundred characters of text, includes many fields, tags, and attached files. Recipients can not only see the alert message but all the supporting information, charts, etc. and figure out what to do next. You can attach any information that you think as relevant to the alert and make it available to the recipients, either via the API or the web UI.

Bi-directional integration

When users update alerts in OpsGenie, OpsGenie can forward user actions to Up.time using action execution capabilities and Marid integration tool. For example, when a user acknowledges an alert using an OpsGenie app (iPhone/Android/Web), OpsGenie can make a call to the Up.time server (using Marid) to acknowledge the alert in Up.time as well.

Integration

OpsGenie provides number of easy to use integration methods (email, API, command line tools, programming libraries, etc.) to ensure all monitoring tools can be integrated with OpsGenie easily and Up.time has a very flexible action and notification engine capable of forwarding alerts in number of different ways, hence integration is straight forward.

Via Email

Up.time can deliver alerts via email. Using OpsGenie email integration, Up.time alerts can be forwarded to OpsGenie to notify users. Up.time documentation describes how to configure Up.time email alerts. OpsGenie can process these emails, create alerts in OpsGenie and notify users as described here.

Using OpsGenie Lamp command line utility

Up.time support "Script Alerts" as a notification option. OpsGenie lamp is a command line interface (CLI) tool to work with OpsGenie web API from shell scripts. Up.time "Script Alert" notification capabilities can be used to execute a shell script to create alerts in OpsGenie using OpsGenie lamp tool. To use Lamp, create an API Integration.

Via OpsGenie Web API

OpsGenie has a simple web based API. To use web API, create an API Integration. Up.time alerts can be forwarded to OpsGenie using the web API using any programming language or a utility like cURL as described in the API documentation.

Are you interested in integrating Up.time with OpsGenie? We'd be happy to collaborate. Please do not hesitate to get in touch for assistance.

Up.time Integration