Service Incident Templates API (Deprecated)

🚧
If using the EU instance of Opsgenie, the URL needs to be https://api.eu.opsgenie.com for requests to be successful.

Create Incident Template

Create incident template request is used to add new incident template for service and it is a write request. If the integration of the API key configured as read-only, the request will not be accepted. For more information, you can refer to API Access Management.

HTTP Method	URL
POST	https://api.opsgenie.com/v1/services/:serviceId/incident-templates

Field	Mandatory	Description	Limit
serviceId	true	Id of the service on which incident rule will be created.	130 characters
incidentTemplate	true	Incident Template to be added. For more information about incident template, click here.

Sample Requests

curl -X POST 'https://api.opsgenie.com/v1/services/929fa6a4-ef29-4bda-8172-135335a9e8f2/incident-templates'
    -H 'Authorization: GenieKey eb24alp-faa2-4ba2-a551q-1alpf565c889'
    -H 'Content-Type: application/json'
    -d
'{
	"incidentTemplate": {
		"name": "Incident Template Name-3",
	    "incidentProperties": {
	        "message": "Incident Message",
	        "description": "Incident Description",
	        "tags": ["Tag 1", "Tag 2"],
	        "priority": "P2",
	        "stakeholderProperties": {
	            "enable": true,
	            "message": "Stakeholder Message",
	            "description": "Stakeholder Description"
	        }
	    }
	}
}'

Response:

{
  "data": {
    "id": "413dc40c-c7fc-4d67-8105-dde732c30ad3"
  },
  "requestId": "c93ff1c2-e19f-11e7-a9ed-99cc1aa8489f"
}

Update Incident Template

Update incident template request is used to update existing incident template for service and it is a write request. If the integration of the API key configured as read-only, the request will not be accepted. For more information, you can refer to API Access Management.

HTTP Method	URL
PUT	https://api.opsgenie.com/v1/services/:serviceId/incident-templates/:incidentTemplateId

Field	Mandatory	Description	Limit
serviceId	true	Id of the service on which incident template will be updated.	130 characters
incidentTemplateId	true	Id of incident template.	130 characters
incidentTemplate	true	Incident Template to be added. For more information about incident template, click here.

Sample Requests

curl -X PATCH 'https://api.opsgenie.com/v1/services/929fa6a4-ef29-4bda-8172-135335a9e8f2/incident-templates/6980c9d1-45ad-4458-9a72-127b87ef881d'
    -H 'Authorization: GenieKey eb24alp-faa2-4ba2-a551q-1alpf565c889'
    -H 'Content-Type: application/json'
    -d
'{
    "name": "Incident Template Name - Updated",
    "incidentProperties": {
        "message": "Incident Message",
        "description": "Incident Description",
        "tags": ["Tag 1", "Tag 2"],
        "priority": "P2",
        "stakeholderProperties": {
            "enable": true,
            "message": "Stakeholder Message",
            "description": "Stakeholder Description"
        }
    }
}'

Response:

{
  "result": "Updated",
  "data": {
    "id": "6980c9d1-45ad-4458-9a72-127b87ef881d"
  },
  "requestId": "c93ff1c2-e19f-11e7-a9ed-99cc1aa8489f"
}

Delete Incident Template

Delete incident template request is used to update existing incident template for service and it is a write request. If the integration of the API key configured as read-only, the request will not be accepted. For more information, you can refer to API Access Management.

HTTP Method	URL
DELETE	https://api.opsgenie.com/v1/services/:serviceId/incident-templates/:incident-templates

Field	Mandatory	Description	Limit
serviceId	true	Id of the service on which incident template will be updated.	130 characters
incidentTemplateId	true	Incident Template to be deleted.	130 characters

Sample Requests

curl -X DELETE 'https://api.opsgenie.com/v1/services/929fa6a4-ef29-4bda-8172-135335a9e8f2/incident-templates/128fa6a4-ef29-4bda-8172-135335a9e8f2'
    -H 'Authorization: GenieKey eb24alp-faa2-4ba2-a551q-1alpf565c889'
    -H 'Content-Type: application/json'

Response:

{
  "result": "Deleted",
  "requestId": "c93ff1c2-e19f-11e7-a9ed-99cc1aa8489f"
}

Get Incident Templates

Get incident templates request is used to retrieve a given service's incident templates

HTTP Method	URL
GET	https://api.opsgenie.com/v1/services/:serviceId/incident-templates

Field	Mandatory	Description	Limit
serviceId	true	Id of the service from which incident templates will be retrieved.	130 characters

Request

curl -X GET 'https://api.opsgenie.com/v1/services/12/incident-templates'
    -H 'Authorization: GenieKey eb24alp-faa2-4ba2-a551q-1alpf565c889'
    -H 'Content-Type: application/json'

Response

{
  "data": [
    {
      "id": "104315ea-efa7-49d4-b135-75f4910669b9",
      "name": "Incident Template Name - Updated",
      "incidentProperties": {
        "message": "Incident Message",
        "tags": [
          "Tag 1",
          "Tag 2"
        ],
        "description": "Incident Description",
        "details": {},
        "priority": "P2",
        "stakeholderProperties": {
          "enable": true,
          "message": "Stakeholder Message",
          "description": "Stakeholder Description"
        }
      }
    }
  ],
  "requestId": "c93ff1c2-e19f-11e7-a9ed-99cc1aa8489f"
}

Incident Template Fields

Field	Mandatory	Description
name	true	Name for given incident template.
incidentProperties	true	For more information about conditions object click here.

Incident Properties Fields

Field	Mandatory	Description	Limit
message	true	Message of the related incident template.	130 characters
tags	false	Tags of the incident template.	20 x 50 characters
details	false	Map of key-value pairs to use as custom properties of the incident template.	8000 characters
description	false	Description field of the incident template.	10000 characters
priority	true	Priority level of the incident. Possible values are P1, P2, P3, P4 and P5.
stakeholderProperties	true	For more information about conditions object click here.

Stakeholder Properties Fields

Field	Mandatory	Description	Limit
enable	false	Option to enable stakeholder notifications.Default value is true.
message	true	Message that is to be passed to audience that is generally used to provide a content information about the alert.
description	false	Description that is generally used to provide a detailed information about the alert.	15000 characters

🚧If using the EU instance of Opsgenie, the URL needs to be https://api.eu.opsgenie.com for requests to be successful.

Create Incident Template

Update Incident Template

Delete Incident Template

Get Incident Templates

Incident Template Fields

Incident Properties Fields

Stakeholder Properties Fields

🚧
If using the EU instance of Opsgenie, the URL needs to be https://api.eu.opsgenie.com for requests to be successful.