Opsgenie Teams have new areas for Incident Response functions: Services. By defining these services in Opsgenie, you can quickly communicate with all parties when a service is impacted by an incident. Because most of the Incident Response automation features rely on Service definitions and control, Incident Response setup begins with creating and updating Services on the Team Dashboard for the Team that controls a Service.

About Services

Services are specific systems, tools, or products that IT responders are responsible for, and Stakeholders are interested in. Some examples of a Service which may be owned by a Team are a Public Web Site, Order Processing, Mobile Apps, Customer Portal, and Backup Services.

Incidents and Incident Management workflows revolve around outages and other events that impact a Team’s Services. Because of this, the new Services area of a Team Dashboard contains controls for that Service, including: Incident Rules, Incident Templates, Responders, and Stakeholders: