Resolve and Reopen

Resolve an Incident

Marks the incident as resolved. The Resolved state indicates that there are still post incident actions needed. For example, status pages or stakeholders may need to be updated. Resolving an incident Acks all underlying Responder Alerts.

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When an incident is closed or resolved, Opsgenie's Post Incident Analysis Reports can be accessed by clicking into the details of the closed/resolved incident. This feature is only available for Enterprise plan.

Reopen an Incident

Resolved incidents can be reopened. Reopening an incident Unacks all underlying Responder Alerts. If any of them are closed or deleted, they will be recreated.


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