Team Configuration

Tour of the Opsgenie Team Dashboard

On the left, you can see the Team name, description, member count, and Activity Stream which records any changes to the Team structure or features.

Tabs (Left-Right)
Main: Designate your team’s Routing Rules, Escalation Policies, and On-Call Schedules.
Integrations: Add, search, turn off alerts, or pause your team’s integrations.
Heartbeats: The Heartbeat feature can be used to ensure that your environment is able to connect to Opsgenie continuously by setting intervals for the heartbeat between Opsgenie and the desired system. For more information, see [Heartbeats doc].
Services: Services are the entities you are monitoring, managing and operating. After adding the service, you can define incident rules to aggregate the related alerts to incidents, or define incident templates for manual incident creations..
Members: These are the users who make up your team, add them here.
Roles: Give certain permissions to team members by creating custom roles here.
Policies: Alert, Notification, and Maintenance policies for management of alert and notification lifecycles. Add rules to these policies to tailor to your workflow.
Conferences: Designate Incident Command Center (ICC) conference rooms here for instant incident communication and collaboration.
Activity Stream: Moved from its previous home on the main dashboard, the activity stream posts updates when actions are taken in a Team and by whom. For example, if routing rules or an escalation is updated, that change is reflected here and the user executing the change is noted.

First, create a Team. Access the side menu and click Teams. On the page that appears, you would see all existing teams, click Add Team. Fill out the Team name and description and click Add.

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Adding Members

To add members to a team, first invite the user to the account. Do this by accessing the side main menu, clicking Users then Add User. Fill out the user information and they will receive an email to sign up.

To add the user to your team, access your Team dashboard and click the Members tab. Then click Add Member and when you begin typing a user, they appear in the drop-down menu.

A user can be a member of multiple teams. You can also give a "team admin" role to your members, to handle administrative tasks of the team, like managing on-call schedules and escalations.