ITSM, Ticketing tool integrations, and outgoing integrations (or the outgoing feature of other available integrations excluding chat tools) are not available under the Essentials Plan. Please upgrade to a Standard or Enterprise Plan for access to these integrations.
With over 200 integrations, OpsGenie strives to integrate with any and all tools used by our customers. We aim to have bi-directional functionality for our integrations, and if an integration doesn't exist for a tool used by one of our customers, our integrations team will evaluate to see if one can be built.
Integrations are all configured under the designated Team who is responsible for handling those alerts. To set up any integration, navigate to the Team dashboard of desired team, select the Integrations tab, and click the Add Integration button directly below the tab.