Incidents can be created manually (by user action via Opsgenie Web App) or automatically (through the application of definitions and conditions to monitored Alerts).
Opsgenie encourages the use of Incident Rules to automate Incident creation. We recognize, however, that there are times when organizations may prefer to create incidents manually. Because of this, our Incident Response platform allows organizations to create Incidents manually (as a result of direct user design) or automatically (as a result of the operation of Incident Rules).
Updated almost 4 years ago