Service Subscription

Subscribing to a service individually sends stakeholder notifications to the subscribed user whenever there is a new incident in the service or an update is entered to an incident, i.e., any update that is visible in the Service Status Page.

Subscribing a team to a service creates alerts for the subscribed team's members whenever there is a new incident within the service or an update is entered to the incident.

Individual subscription

Users and stakeholders can subscribe themselves to a service via "Watch" button from Services list or service status page.

Individual subscribers receive an email notification with default or customized stakeholder notification template.

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Customized stakeholder notification template is only available for internal services for now.

Team subscription

Account owner, admin or team admin can subscribe their team(s) to a service via "Subscribe to service" button on service status page:

Team members receive separate alerts in response to the incident created on subscribed service.


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