OpsGenie sends outgoing integration callbacks when an alert is routed to a new team (either via Add Team action or escalations/schedules).

• When an alert is created, outgoing integration callbacks are triggered with Create action type.
• When a new team is added to an alert (via Add Team action or escalations/schedules):
  • Integrations that are assigned to the added team are triggered with Create action type.
  • Global integrations and the integrations of previous teams are triggered with Add Team action type.

Assuming the following scenario:

1. An alert is created with a team named T1
2. 5 Minutes later, an escalation automatically routes the alert to another team T2
3. 10 minutes later, a user executes add team action to add the team T3

The table of the action types of the outgoing integration triggers is as below: