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Outgoing Integration Triggers for Team Routings

OpsGenie sends outgoing integration callbacks when an alert is routed to a new team (either via Add Team action or escalations/schedules).

  • When an alert is created, outgoing integration callbacks are triggered with Create action type.
  • When a new team is added to an alert (via Add Team action or escalations/schedules):
    • Integrations that are assigned to the added team are triggered with Create action type.
    • Global integrations and the integrations of previous teams are triggered with Add Team action type.

Assuming the following scenario:

  1. An alert is created with a team named T1
  2. 5 Minutes later, an escalation automatically routes the alert to another team T2
  3. 10 minutes later, a user executes add team action to add the team T3

The table of the action types of the outgoing integration triggers is as below:

Step
Global Integrations
Integrations of T1
Integrations of T2
Integrations of T3

1

Create

Create

-

-

2

Add Team

Add Team

Create

3

Add Team

Add Team

Add Team

Create

Outgoing Integration Triggers for Team Routings