Outgoing Integration Triggers for Team Routings
Opsgenie sends outgoing integration callbacks when an alert is routed to a new team (either via Add Team action or escalations/schedules).
- When an alert is created, outgoing integration callbacks are triggered with Create action type.
- When a new team is added to an alert (via Add Team action or escalations/schedules):
- Integrations that are assigned to the added team are triggered with Create action type.
- Global integrations and the integrations of previous teams are triggered with Add Team action type.
Assuming the following scenario:
- An alert is created with a team named T1
- 5 Minutes later, an escalation automatically routes the alert to another team T2
- 10 minutes later, a user executes add team action to add the team T3
The table of the action types of the outgoing integration triggers is as below:
Step | Global Integrations | Integrations of T1 | Integrations of T2 | Integrations of T3 |
---|---|---|---|---|
1 | Create | Create | - | - |
2 | Add Team | Add Team | Create | |
3 | Add Team | Add Team | Add Team | Create |
Updated over 5 years ago