Opsgenie Actions Overview

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Opsgenie Actions are available for only Standard and Enterprise plans.

Opsgenie actions are actions executed from Opsgenie that run automated scripts and playbooks via 3rd-party platforms. Opsgenie currently supports two automation integration methods:

• AWS Systems Manager: A direct API integration for running AWS Automation Documents
• Generic REST Endpoint: A flexible way to integrate with a wide variety of automation technologies including Ansible, Salt, AWS Lambda, and more.

Responders often take predictable, repetitive actions in response to an alert. These actions might include gathering more info about a particular system, running network diagnostics, increasing cloud resources, or restarting a service. Fortunately, many of these actions can be automated with configuration management and infrastructure automation products.

Opsgenie actions enable teams to integrate with these automation platforms and trigger the automated tasks right from the Opsgenie console or mobile app. This saves responder’s time, reduces the number of applications they need to use during incident response, and positively impacts MTTR.

Opsgenie actions are triggered automatically using predefined action policies, opening the potential for “self-healing” services that can take action to solve issues before involving any on-call responders.

Automation action setup

Follow these steps to set up a new Opsgenie action. Details about each step can be found in the sections below.

1- Configure an action channel that saves the required information for connecting and authenticating to the 3rd-party automation system.

2- Create an Opsgenie action that runs an AWS Automation Document or POSTs to an endpoint URL.

3- Configure the parameters that are expected by the 3rd-party automation system.

4- If desired, configure an action policy to automatically run the action when an alerts meet your criteria.

5- If desired, configure an alert policy to make the action available to Opsgenie users as an alert action when alerts meet your criteria.

6- If desired, add the action to an integration. The action is then available to Opsgenie users as an alert action for alerts created by the integration.