Choose a Team from the dropdown where the Report View is selected. This dashboard shows a comprehensive view of that team’s services and the incidents that have occurred in them. There is also information included on response efforts.
Filters: Service, Date, Visibility, Priority, Status
Number of services visible to the organization, stakeholders.
Number of Incidents
Total number of incidents that occurred in the date range specified.
Number of services visible only to the owner team and account admins.
Number of individuals subscribed to receive updates on the service.
Mean Time to Resolve
Mean time to resolve the incident, i.e, how long it takes to remediate the incidents received in average (per the filter, Incident Creation Date).
Incidents per Service
Bar chart displaying how many incidents occurred in each service in the team over the specified date range.
Daily Incidents per Service
Total number of incidents per day per Service.
Incidents by Date
Bar chart displaying when incidents occurred in each service in the team over the specified date range.
Incidents per Status
Total number of incidents grouped by their status.
Incidents per Priority
Total number of incidents grouped by their priority level.
Incidents per Tag
Total number of incidents grouped by tags.
Daily Mean Time to Resolve/Close
Indicated by different colors, displays the mean time to resolve and close (per day) the total number of incidents per day.
Service Uptime Percentages
Over the period of time designated by the filter, displays via bar graph what percentage of time services were without incidents. Shows up to 30 services, the ones with the lowest percentage of uptime first.
User Response Performance
A table that lists Recipients and includes # of Alerts Acknowledged, Escalated (Yes/No), and number (#) of: Responder Alerts, Alerts Acknowledged, Alerts Escalated, Alerts Ack’ed to Escalated, and Mean Time to Acknowledge.
Responder & Stakeholder Notifications per Service
A table that lists Services and their corresponding notification count for notifications.
Updated almost 4 years ago