Incidents Page

Opsgenie incidents page is the list page for all incidents that are visible to a user.

Clicking on an incident's message opens the details window for that incident.

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Incident List View Options

In addition to viewing Incidents in a standard list view, there are different views accessible by the settings icon on the right side of the list header.

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Saved Searches

There are quick built-in searches for easy use in the left sidebar incidents page. These and what they filter are explained below:

All: This shows all the incidents which are open, resolved and closed incidents.

Open: This is the default view filter. This shows the incidents that are open or reopened (resolved before).

Closed: This shows only closed incidents.

Resolved: This shows only the incidents that are resolved.

Easy Searching

When a tag of an incident on the incidents page is clicked, it applies a filter to list the incidents that have that tag. This easy filtering is also performed by clicking on the team of an incident.

Custom Saved Searches

Click on the Save button on the top-right of the query bar to save a search that's based on incident attributes. This includes listing incidents with a particular tag, or incidents owned by a specific team, etc. Clicking on the Search button applies the filter and reload the incidents list. Add multiple tags by searching them separated by a space.

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Saving a Search

When Save is clicked from the search query bar, the above dialogue box appears to enter a name for the Search, add a description, and sharing privileges. Once "Save" is clicked, it will appear in the Saved Searches left sidebar under Shared With Me.

Visibility of Incidents

Owners and admin users can see all incidents in the incidents page. Users can only see the incidents assigned to them as responder or created by themselves.

Owners and admin users can see all incidents.

Incident Details

Clicking on an incident will open the details window for that incident.

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Incident details window contains the following:

  • Incident properties: Incident message, TinyID, Team, Service, Status, Priority, etc
  • Add Tags (+): Add new tags to the incident by clicking the "+" under the incident name and typing the tag name
  • Remove Tags: Remove tags from the incident by clicking the "x" on the tag listed
  • Change Priority: Change priority of the incident by clicking the icon near to the Priority field

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Notes

Notes can be added and accessed by expanding the collapsable side menu (shown below).

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Collaborators add notes to keep each other up to date on the incident by clicking the notepad icon, typing the note, and clicking "Add note". The notes are added to the list with the contributor's name and time added.

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Incident Activity Log

Logs of each incident are displayed in the "Activity Log" tab of the details window. Activity logs are very useful to determine:

  • which user created the incident,
  • the responder alerts that were sent for the incident,
  • updates to the incident, e.g who resolved/reopened the incident, which notes were added etc.
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Actions

Select and execute many actions on an incident on the Incidents page by selecting the desired action from the drop down menu.

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