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BMC TrueSight Pulse Integration

BMC TrueSight Pulse is a SaaS-based service that allows customers to monitor their entire IT environment from a single point of control and is uniquely designed to deal with challenges of modern, highly distributed applications.

​What does Opsgenie offer BMC TrueSight Pulse users?

BMC TrueSight Pulse sends notifications for alarms. With BMC TrueSight Pulse Integration, Opsgenie acts as a dispatcher for these alarms, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

When an alert is created in BMC TrueSight Pulse, an alert is created in Opsgenie automatically through the integration.

Add BMC TrueSight Pulse integration in Opsgenie

  1. Please create an Opsgenie account if you haven't done so already.
  2. Go to Opsgenie BMC TrueSight Pulse Integration page.

🚧

For Free and Essentials plans, you can only add the integrations from the Team Dashboards, please use the alternative instructions given below to add this integration.

  1. Specify who is notified of BMC TrueSight Pulse alerts using the Teams field. Auto-complete suggestions are provided as you type.

📘

An alternative for Step 2) and Step 3) is to add the integration from the Team Dashboard of the team which will own the integration. To add an integration directly to a team, navigate to the Team Dashboard and open Integrations tab. Click Add Integration and select the integration that you would like to add.

  1. Copy the API Key.
  2. Click Save Integration.
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Configuration in BMC TrueSight Pulse

  1. In BMC TrueSight Pulse, go to Settings -> Actions
  2. Click "Add Action" -> Choose "opsgenie"
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  1. Set the Action name to Opsgenie and paste the API Key you copied before.
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  1. Click Save.
  2. Go to Settings -> Alarms.
  3. Edit an existing alarm or add a new one.
  4. Under Actions add an Opsgenie action.
  5. Make sure "Notify for every change" to receive notifications for each server in the group, monitored by this alarm.
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Sample payload sent from BMC TrueSight Pulse

Create Alert payload:

{
  "alarmName": "CPU usage is high",
  "status": "TRIGGERED",
  "metric": {
    "id": "cpu",
    "name": "CPU utilization",
    "type": "percent"
  },
  "affectedServers": {
    "boundary": {
      "isSet": true,
      "hostname": "boundary",
      "aggregate": "avg",
      "metric": "CPU utilization",
      "value": 0.027916727272727274,
      "threshold": 0.02,
      "time": 1421887800000,
      "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887800000!cpu",
      "text": {
        "isSet": true,
        "serverName": "boundary",
        "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887800000!cpu",
        "labelHTML": "Server boundary's avg CPU utilization is 2.8% which is greater than the threshold of 2.0%",
        "labelText": "Server boundary's avg CPU utilization is 2.8% which is greater than the threshold of 2.0%"
      }
    }
  },
  "boundary2": {
    "isSet": true,
    "hostname": "boundary2",
    "aggregate": "avg",
    "metric": "CPU utilization",
    "value": 0.027916727272727274,
    "threshold": 0.02,
    "time": 1421887800000,
    "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887800000!cpu",
    "text": {
      "isSet": true,
      "serverName": "boundary2",
      "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887800000!cpu",
      "labelHTML": "Server boundary's label",
      "labelText": "Server boundary's avg CPU utilization is 2.8% which is greater than the threshold of 2.0%"
    }
  },
  "resolvedServers": {
    "boundary": {
      "isSet": false,
      "hostname": "boundary",
      "aggregate": "avg",
      "metric": "CPU utilization",
      "value": 0.004986516666666667,
      "threshold": 0.02,
      "time": 1421887380000,
      "text": {
        "isSet": false,
        "serverName": "boundary",
        "labelHTML": "Server boundary's avg CPU utilization has returned to the acceptable 0.5%",
        "labelText": "Server boundary's avg CPU utilization has returned to the acceptable 0.5%",
        "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887380000!cpu"
      }
    }
  }
}

This payload is parsed by Opsgenie as:

{
  "alarmName": "CPU usage is high",
  "status": "TRIGGERED",
  "metricId": "cpu",
  "metricName": "CPU utilization",
  "type": "percent",
  "affectedServers": {
    "boundary": {
      "isSet": true,
      "hostname": "boundary",
      "aggregate": "avg",
      "metric": "CPU utilization",
      "value": 0.027916727272727274,
      "threshold": 0.02,
      "time": 1421887800000,
      "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887800000!cpu",
      "text": {
        "isSet": true,
        "serverName": "boundary",
        "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887800000!cpu",
        "labelHTML": "Server boundary's avg CPU utilization is 2.8% which is greater than the threshold of 2.0%",
        "labelText": "Server boundary's avg CPU utilization is 2.8% which is greater than the threshold of 2.0%"
      }
    }
  },
  "resolvedServers": {
    "boundary": {
      "isSet": false,
      "hostname": "boundary",
      "aggregate": "avg",
      "metric": "CPU utilization",
      "value": 0.004986516666666667,
      "threshold": 0.02,
      "time": 1421887380000,
      "text": {
        "isSet": false,
        "serverName": "boundary",
        "labelHTML": "Server boundary's avg CPU utilization has returned to the acceptable 0.5%",
        "labelText": "Server boundary's avg CPU utilization has returned to the acceptable 0.5%",
        "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887380000!cpu"
      }
    }
  }
}

Sample alert

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Updated over 5 years ago