Solarwinds MSP N-Central Integration

SolarWinds® MSP N-central is powerful RRM platform which can be customized to fit user's needs. SolarWinds® MSP N-central gives you the tools you need to handle these complex environments, including drag-and-drop automation, device settings and profiles, patch management, and more.

​What does Opsgenie offer SolarWinds® MSP N-central users?

Use Opsgenie's SolarWinds® MSP N-central integration to send SolarWinds issues to Opsgenie with detailed information. Opsgenie acts as a dispatcher for SolarWinds® MSP N-central alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • When an issue is created in SolarWinds® MSP N-central, an alert is created in Opsgenie automatically through the integration.
  • When the issue's state turned back to Normal in SolarWinds® MSP N-central, the related alert is closed in Opsgenie automatically.
  • When the issue is acknowledged in SolarWinds® MSP N-central, the related alert is acknowledged in Opsgenie automatically.

Add SolarWinds® MSP N-central Integration in Opsgenie

  1. Please create an Opsgenie account if you haven't done so already.
  2. Go to Opsgenie's SolarWinds® MSP N-central Integration page.
  3. Specify who is notified of SolarWinds® MSP N-central alerts using the Teams field. Auto-complete suggestions are provided as you type.
  4. Copy the API URL.
  5. Click Save Integration.

Configuration in SolarWinds® MSP N-central

  1. In SolarWinds® MSP N-central, click the user icon on the top menu to navigate to the "Modify User" page.
  1. Select User Details.
  2. Select Notification Method.
  3. Click Add then select Third Party Integration - HTTP as the notification method.
  4. Paste the API URL to the "Target URL" field.
  5. Click Save.

Integration via OEC

Use Opsgenie's OEC and the SolarWinds® MSP N-central script to update alerts on SolarWinds® MSP N-central. This enables deployment of your own scripts/ability to modify the ones provided and execute customized actions on Splunk.

To use the SolarWinds® MSP N-central integration package, follow the steps in the sections below through the end.

Download The Utility

For Windows

To be able to execute actions in SolarWinds® MSP N-central, OEC gets the configuration parameters from the configuration file. The configuration file can be found under the directory where the zip file is extracted. As per the above instructions for Windows, it is C:\opsgenie\oec\config.json

Configuring SolarWinds MSP N-central Integration for OEC

To be able to execute actions in SolarWinds MSP N-central, OEC gets the configuration parameters from the configuration file.

OEC Configuration

To be able to execute actions in Solarwinds MSP N-Central, OEC gets the configuration parameters from the configuration file.

Parameter

Description

Mandatry to Fill

apiKey

Copy the API key from the SolarWinds MSP N-Central integration you've created above

Yes

username

Your SolarWinds MSP N-Central username

No

password

Your SolarWinds MSP N-Central password

No

url

SolarWinds MSP N-Central url

No

Sample parameters sent to OEC

{
   "type":"SolarwindsMSPNcentral",
   "alertId":"0e321daf-6532-4277-a61c-83d90dea9969",
   "customerId":"d17aae0e-7730-4788-bbd5-a306816287d3",
   "action":"Acknowledge",
   "mappedActionV2":
    {
      "name":"acknowledgeNotification",
      "extraField":""
    },
    "integrationId":"2bdcf8c9-a423-4efd-957c-07ee7de236ea",
    "integrationName":"Dynatrace AppMon",
    "integrationType":"DynatraceAppMon",
    "sendViaOEC":true,
    "activeNotificationTriggerId":"",
    "userName":"",
    "password":"",
    "url":"",
    "alias":"b324f7e2-c747-47bb-83d5-17b6a8eafaf8"
}

Updated 4 months ago


Solarwinds MSP N-Central Integration


SolarWinds® MSP N-central is powerful RRM platform which can be customized to fit user's needs. SolarWinds® MSP N-central gives you the tools you need to handle these complex environments, including drag-and-drop automation, device settings and profiles, patch management, and more.

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