Observer Guide

Observers include general users who may need to know about something occuring via mass notifications.

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Observer role is only available for old plan customers who subscribed to Opsgenie before November 2, 2018.

Observers are individuals who receive Mass Notifications. These are manual notifications that convey any kind of urgent message that needs to be seen by OpsGenie users who do not necessarily need to be IT Responders. Observers may include customers, analysts, or employees. For example, an Observer may need to know about organization-wide emergencies, events, or severe weather warnings.

Observers can:

  • Edit profile and notification settings
  • View Service Status pages
  • Receive Mass Notifications

Observer Profile

You can access your Observer profile by hovering on the left side of the screen to open the collapsable menu.

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Click My Profile and under the Profile tab, Observers can view personal information such as login email, name, role, location, time zone, Skype username, and address information. The login email can be changed by clicking the Change button next to the current email listed.

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Click the Edit Profile button to change all the above listed observer credentials.

Click the Change Password button to change your password by using your old password and designating a new one.

Notification

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In the Notification tab, Observers can view chosen methods of contact. Here, Observers can disable, edit, or delete contact methods as well as add new methods for contact. These include email addresses and SMS numbers.

Observers receive the following notifications:

  • An email notification
  • If a mobile app is installed, a push notification
  • If a mobile app is not installed, a SMS notification instead

Observers will not be contacted via voice calls for notifications. There is no escalation or repeat step which notifies an Observer again after the Mass Notification. Observers receive the notification only once via two methods: email and push notification or SMS.

Observers also have links available in the Notification tab to download the relevant OpsGenie mobile app depending on device.

Specify News & Announcement preferences by checking off the options listed‒ whether interested in weekly account summaries, blog posts, product news, or best practices and tips. After making selections, click Save Email Preferences.

Service List Page

Access the side menu again to click Service List. The Service List shows the basic information (Service Name, Team Name, and Description) of each Service at first glance. When hovering over the service, an icon for Service Status becomes clickable.

Click a Service (or the Service Status icon) to see more information. In the page that opens, the list of Incidents and corresponding basic details (status, creation date/time, and latest update date/time) are displayed. Any written updates are also included for each open Incident.

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On the left side of the screen there is a dialogue box which includes the Service Name, the description, and team.