CloudWisdom (Netuitive) Integration

CloudWisdom (Formerly Netuitive/Metricly) provides an adaptive monitoring and analytics platform for cloud infrastructure and web applications.

​What does Opsgenie offer CloudWisdom users?

Opsgenie has a specific API integration with CloudWisdom. CloudWisdom sends alert notification messages to Opsgenie API with detailed information. Opsgenie acts as a dispatcher for these alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • When an alert is created in CloudWisdom, an alert is also created in Opsgenie automatically through the integration.
  • When a CloudWisdom alert has images attached to it, those images are also attached to the Opsgenie alert.

Add CloudWisdom integration in Opsgenie

  1. Please create an Opsgenie account if you haven't done so already.
  2. Go to Opsgenie's CloudWisdom Integration page.

🚧

For Essentials plan, you can only add the integrations from the Team Dashboards, please use the alternative instructions given below to add this integration.

  1. Specify who is notified of CloudWisdom alerts using the Teams field. Auto-complete suggestions are provided as you type.

📘

An alternative for Step 2) and Step 3) is to add the integration from the Team Dashboard of the team which will own the integration. To add an integration directly to a team, navigate to the Team Dashboard and open Integrations tab. Click Add Integration and select the integration that you would like to add.

  1. Copy the integration API Key to use in CloudWisdom configuration.
  2. Click Save Integration.

Configuration on CloudWisdom

  1. In CloudWisdom, go to Notifications page.

  2. Select "Opsgenie" tab.

  1. Click "Add Opsgenie".
  2. Complete the following fields
  • Name​: Names the Notification.
  • Enabled​: Indicates notification is active.
  • API Key​: (found in OpsGenie).
  • API URL​: (found in OpsGenie)○Description​: Notification description.
  • Teams​: Comma-separated list of OpsGenie teams that should receive this notification.
  • Recipients​: Comma-separated list of OpsGenie agents that should receive this notification.
  • Tags​: Any tags used to categorise your notifications.
  1. Select ​Test and Save​.
  1. Keep in mind that Opsgenie notifications need to be enabled from policy configuration.
  2. Navigate to ​Monitoring ​> ​Alerts​.
  3. Select ​+ New Policy​ (or edit an existing one). A modal appears.
  1. Complete the policy’s ​Scope ​and ​Conditions​.
  2. Navigate to ​Notifications​ > ​Add Notification​.
  3. For Notification Type, select ​OpsGenie​.
  4. Finish policy configuration.
  5. Save​.

Sample payload sent from CloudWisdom

{
  "apiKey": "CUSTOMER_GENERATED_OPS_GENIE_API_KEY",
  "message": "CRITICAL, 'EC2 Utilization at 100%' fired for 'mon01-usw2a'",
  "alias": "d7be1059-ac53-4f36-8e4d-3678741ed131",
  "teams": [
    "team01",
    "team02"
  ],
  "recipients": [
    "recipient01",
    "recipient02",
    "[email protected]"
  ],
  "description": "a user defined description",
  "tags": [
    "tag01",
    "tag02",
    "tag03"
  ],
  "event": {
    "type": "EXTERNAL_INFO",
    "category": "CRITICAL",
    "elementFqn": "us-west-2:i-81d9718a",
    "elementName": "mon01-usw2a",
    "elementType": "EC2",
    "elementTags": {
      "tag02": "tag02Value",
      "tag01": "tag01Value"
    },
    "elementLocation": "location",
    "timestamp": "2015-03-26T18:05:10Z",
    "policy": {
      "name": "EC2 Utilization at 100%",
      "scope": {
        "elementName": "",
        "elementTags": {
          "tag01": "value01",
          "tag02": "value02"
        }
      },
      "conditions": [
        {
          "analytic": "actual",
          "metric": "Utilization",
          "operator": ">",
          "level": 99
        },
        {
          "analytic" : "analytics",
          "metric" : "metric",
          "operator" : "op",
          "level" : 9000
        }
      ]
    }
  },
  "eventLink": "https://uat.netuitive.com#/metrics?timeRangeDuration=14400&endTime=2017-06-19T21:09:05.230Z&event_id=6d840ad7-8ccb-4408-9f58-3caa5a56c5cd",
  "policyLink": "https://uat.netuitive.com#/policies/970f2e8e-1813-49f7-97df-7db8c6e1636d",
  "externalEvent": {
    "source": "ing.custom.event.source",
    "title": "ing.custom.event.title",
    "tags": [
      {
        "name": "ing-custom-event-tag",
        "value": "ing-custom-event-tag-value"
      }
    ],
    "data": {
      "level": "INFO",
      "message": "warning event on ing.custom.server"
    }
  },
  "images": [{
    "elementFqn": "rss-home",
    "metricFqn": "netuitive.linux.network.eth0.packets",
    "url": "https://s3.amazonaws.com/com-netuitive-uat-use1-images/6ca80d50-b141-4336-a88a-b4cc8fe18220/2017/06/19/21-09-04-image-e5f713c8-4a36-4168-adb2-f11c3919b485.png"
  }]
}
}

Sample alert

Updated 2 months ago


CloudWisdom (Netuitive) Integration


CloudWisdom (Formerly Netuitive/Metricly) provides an adaptive monitoring and analytics platform for cloud infrastructure and web applications.

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