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Microsoft Teams Integration

Microsoft Teams is a group chat software that is naturally integrated with the familiar Microsoft Office applications. OpsGenie is an alert and notification management solution that is highly complementary to Microsoft Teams.

​What does OpsGenie offer to Microsoft Teams users?

OpsGenie has a very sophisticated integration with Microsoft Teams. Our integration allows Microsoft Teams users to execute actions on OpsGenie alerts within Microsoft Teams. You can acknowledge, close, snooze, etc. OpsGenie alerts. And you can list your alerts, integrations, policies, and more. Also, we send messages to Microsoft Teams channel, when an action is executed on OpsGenie alerts.

Functionality of the Integration

  • Executing commands on OpsGenie alerts within Microsoft Teams.
  • Forwarding OpsGenie alert actions to Microsoft Teams channels.

Add an Incoming Webhook Connector in Microsoft Teams

  1. In Microsoft Teams, click on Teams section from the left menu.
  2. Select the channel that you want to forward OpsGenie alert actions to, and click on the ... button on that channel and select Connectors.
  1. Add an Incoming Webhook connector.
  1. Enter OpsGenie as the name of the connector.
  2. (Optional) If you want to use OpsGenie logo for the connector, download OpsGenie Logo and upload it as the logo of the connector.
  3. Click on Create button.
  1. Copy the URL given by Microsoft Teams and click on Done button.

Add a Microsoft Teams Integration in OpsGenie

  1. Please create an OpsGenie account if you haven't done already.
  2. Go to Microsoft Teams Integration page.
  3. Paste the URL given by Microsoft Teams into the Incoming Webhook URL field of the integration.
  4. Click on Save Integration button.

Action Mapping Feature

  • OpsGenie allows customers to choose which alert actions to be forwarded to Microsoft Teams.
  • By default, we put create, acknowledge, unacknowledge, close, add note and assign ownership actions to be forwarded to Microsoft Teams.
  • You can add more actions or remove the actions that you don't want to be forwarded.
  • Forwarding Create action is mandatory.

Using OpsGenie's Microsoft Teams Bot

  1. Download OpsGenie's Microsoft Teams application package from here.
  2. In Microsoft Teams, click on Teams section from the left menu.
  3. Select the team that you want to use the bot with, and click on the ... button on that team and select View team.
  1. Open Bots tab (if Developer preview is active, open Apps tab instead.)
  2. Click on Sideload a bot or tab (if Developer preview is active, click on Sideload an app instead.)
  1. Select the package you've downloaded and click on Open.
  1. The bot is now added to the team you selected.
  2. Go to a channel from the team you selected.
  3. Type @Genie and you will see that Microsoft Teams suggests the name of our bot. Select it and then type setup [YOUR_OPSGENIE_API_KEY] and hit enter.
  1. You should see "Integration configured successfully." message from our bot.
  2. You can now start executing commands on OpsGenie alerts in the channel.

If you want to use Genie from Chat

  1. Click on Chat section from the left menu.
  2. Click on New chat button (next to the Search bar).
  3. Paste 18de29f7-8984-43fa-b5e6-05294e1a12bd to the To field.
  4. You will see that our bot is suggested, select it.
  1. You can also type commands to the bot now, e.g. help, list alerts or get tinyId

Microsoft Teams Integration