Zyrion Traverse is an IT Infrastructure & Cloud monitoring software that leverages the concept of Business Service Management (BSM) using ‘service containers’ for correlating application and network problems. OpsGenie is an alert and notification management solution that is highly complementary to Zyrion Traverse.
So what does OpsGenie have to offer for Zyrion Traverse users?
Stay connected when you're mobile
Using OpsGenie, Zyrion Traverse users can receive notifications for critical alerts via SMS, phone calls, and iPhone & Android push notifications, and can respond to the alerts directly from their mobile devices using OpsGenie apps. And since OpsGenie is a cloud based service accessible from anywhere, users don't have to have access to the corporate network (which is often) to be able to work with Zyrion Traverse alerts.
Consolidated alert & notification management
Zyrion Traverse users can leverage OpsGenie to aggregate and manage alerts not only from Zyrion Traverse but also from other sources. OpsGenie enables users to maintain their own notifications information and preferences, eliminating the burden to keep this information current and accurate in multiple disparate tools.
Alert life cycle management
For Zyrion Traverse users, OpsGenie integration provides full alert life cycle management capabilities. Using OpsGenie, users can not only receive notifications for critical problems detected by Zyrion Traverse, but also acknowledge alerts, take or assign ownership of the alerts, comment on them, etc. rapidly no matter when and where they may receive the alerts. OpsGenie keeps track of all alert activity seamlessly: when the alert was created, who was notified when and how, whether and when recipients have seen the alert, acknowledged it, who executed which action, etc. OpsGenie can also automatically close alerts when host/service comes back up.
Alerts that empower
A short text message (SMS) typically used to notify users often fails to convey sufficient information to enable the recipients to assess the problem and determine the right course of action. OpsGenie alerts are not limited to couple hundred characters of text, includes many fields, tags, and attached files. Recipients can not only see the alert message but all the supporting information, charts, etc. and figure out what to do next. You can attach any information that you think as relevant to the alert and make it available to the recipients, either via the API or the web UI.
When users update alerts in OpsGenie, OpsGenie can forward user actions to Zyrion Traverse using action execution capabilities and Marid integration tool. For example, when a user acknowledges an alert using an OpsGenie app (iPhone/Android/Web), OpsGenie can make a call to the Zyrion Traverse server (using Marid) to acknowledge the alert in Zyrion Traverse as well.
OpsGenie provides number of easy to use integration methods (email, API, command line tools, programming libraries, etc.) to ensure all monitoring tools can be integrated with OpsGenie easily and Traverse has a very flexible action and notification engine capable of forwarding alerts in number of different ways, hence integration is straight forward.
Traverse can deliver alerts via email. Using OpsGenie email integration, Traverse alerts can be forwarded to OpsGenie to notify users. Zyrion documentation describes how to configure Traverse email alerts. OpsGenie can process these emails, create alerts in OpsGenie and notify users as described here.
Using OpsGenie Lamp command line utility
Traverse provides a strong plugin framework that allows custom action development. These custom plugin actions seamlessly integrate with the Traverse Action Policy module which allows notification policies controlled by time of day, number of polls before activation, etc. OpsGenie lamp is a command line interface (CLI) tool to work with OpsGenie web API from shell scripts. Traverse custom action plugin can be used to execute a shell script to create alerts in OpsGenie using OpsGenie lamp tool. To use Lamp, create an API Integration.
Via OpsGenie Web API
OpsGenie has a simple web based API. To use web API, create an API Integration. Traverse alerts can be forwarded to OpsGenie using the web API from any programming language or utility like cURL as described in the API documentation.
Are you interested in integrating Zyrion Traverse with OpsGenie? We'd be happy to collaborate. Please do not hesitate to get in touch for assistance.