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BMC Remedyforce Integration

Functionality of the Integration

  • When an incident is created in BMC Remedyforce, an alert will be created in OpsGenie.
  • When an incident is updated as closed, rejected, closed/no contact, closedmail, completed in BMC Remedyforce, the alert in OpsGenie is also closed.
  • When an incident is updated as accepted, assigned in BMC Remedyforce, the alert in OpsGenie is updated as acknowledged.

Add BMC Remedyforce Integration in OpsGenie

  1. Please create an OpsGenie account, if you haven't done already.
  2. Go to OpsGenie BMC Remedyforce Integration page.
  3. Specify who should be notified for BMC Remedyforce alerts using the "Teams" field. Auto-complete suggestions will be provideds as you type.
  4. Copy the API key by clicking on the copy button or selecting.
  5. Click on "Save Integration".

Configuration in BMC Remedyforce

  • Our integration with BMC Remedyforce supports forwarding incidents to OpsGenie.
  • Do the following steps on your BMC Remedyforce account.
    • In BMC Remedyforce, click on the Setup button top right.
    • In setup page, go to Develop -> Apex Classes , which is on the left side of the page.
    • Click New button, which is the top of the list.
    • Download the opsgenieClass.apxc file. Then copy and paste to the Apex Class Page.
    • Click Save button.
    • In setup page, go to Create -> Objects , which is on the left side of the page.
    • Click Tasks link, which is the in the Custom Objects list.
    • Click New button, which is the top of Triggers list.
    • Download the opsgenieTrigger.apxt file. Then copy and paste to the Apex Trigger Page.
    • Change value CUSTOMER_GENERATED_OPS_GENIE_API_KEY value of apiKey variable with API Key that is copied in OpsGenie configuration page.
    • Click Save button.

BMC Remedyforce Integration